computer telephony integration
  • noun
    (written as computer-telephony integration)
    a system that allows normal audio telephone conversations to be transmitted over a computer data network and controlled by a computer.
  • The integration of computer and telephony technologies. There are numerous applications, including interactive voice response, automated call distribution, voice mail, and caller identification where the stored information associated with that number appears on a computer screen. Its abbreviation is CTI. Also called computer telephone integration, or computer telephony.
  • synonym computer telephone integration

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